FAQs

1️⃣ What payment methods do you accept?

💳 We accept Cash on Delivery (COD) and Online Payment via secure gateways.

2️⃣ How long does shipping take?

📦 Orders are processed within 1-2 business days and delivered within 3-5 days, depending on location.

3️⃣ Is COD available?

✅ Yes, COD is available, but orders require WhatsApp/call verification before dispatch, which may cause a 1-2 day delay.

4️⃣ Can I cancel my order?

🛑 Yes, you can cancel within 24 hours of placing the order or before dispatch. Once shipped, cancellations are not allowed.

5️⃣ What is your return policy?

🔄 We have a 5-day return policy. An unboxing video 📸 is mandatory for approval. The product must be unused and in its original packaging.

6️⃣ How do I request an exchange?

🔁 Exchanges are allowed within 48 hours of delivery. Email 📩 support@vitalwibe.store with an unboxing video. A Rs. 49 shipping fee applies.

7️⃣ When will I receive my refund?

💰 Once the return is approved and the product is inspected, refunds are processed within 7-15 working days.

8️⃣ How can I track my order?

📍 Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor your delivery status.

9️⃣ What happens if I miss my COD order verification?

☎️ If you do not verify your COD order within 24 hours, it may be canceled or delayed.

🔟 How can I contact customer support?

📧 Email: support@vitalwibe.store
📱 WhatsApp: +91 8887547031